Domestic Helper Insurance Hong Kong: Coverage and Claim Procedure

Domestic Helper Insurance Hong Kong: Coverage and Claim Procedure


03 Oct 2023 | 5 min read

Like many other insurances that we often hear of, domestic helper insurance also covers most of the expenses, usually the basic ones which you might fear to incur incase anything goes wrong in the future. Not necessarily would the person turn out to be untrustworthy but since they are human as well, they can have issues with health and unforeseen circumstances. The domestic helper insurance company keeps in view all the possible situations and tries to cover most expenses.

Keep in mind that employers of domestic helpers are required to provide the helper with free medical treatment under the terms of a standard employment contract. A good domestic helpers insurance will protect you against liabilities under Employees’ Compensation Ordinance when the Domestic Worker sustains bodily injury by accident or disease arising out of and in the course of employment in Hong Kong. The insurance will also cover personal accident, hospitalisation, surgical or medical expenses. Since you are hiring the helper, taking care of all the insurance formalities is your part of the game.  

Domestic helper insurance is required by Hong Kong law and as an employer, you need to obtain Employee Compensation Insurance coverage. It is very important for you to be conscious to make the right decisions to gain the highest efficiency from your deal. There are a number of things you should be careful of while choosing the best deal for you and chances are you’ll end up being satisfied with your choice.

Things to Consider When Choosing Domestic Helper Insurance in Hong Kong?

Insurance Premium

This should be one of your principle concerns when browsing through the domestic helper insurance options. The market is flooded with insurance options to choose from so you’re lucky to have an ample ground to do your research on. In order to compete with each other and gain the larger share of the market, insurance companies offer the lowest premiums which is the monthly amount to be paid to the insurance company. Although the amount of the premium greatly depends on the company, there are other factors that determine the amount, like the age of your helper because the younger the helper is, there would be fewer chances for them to incur any medical cost. Secondly, the premium will also depend on the time frame of the coverage you are planning for. For a smart decision be ready to invest some time and effort into this matter.

What are the types of coverage for domestic helper insurance?

The competition amongst the domestic helper insurance companies, which we also mentioned in the previous point comes to the customer’s benefit once again. The cut-throat competition also applies to the coverage each company gives to its clients. The insurers want to come up with as many options as they can so every need is catered for. It is always better to make your list of requirements that would make up your ideal insurance package and check the company coverages accordingly. However, while making the list the very careful that each coverage is likely to add to the cost and the premium should not go beyond what you can’t afford. Below are some of the circumstances that you would ideally want your choice of domestic helper insurance company to cover.

1) Medical and Health Insurance

This is one of the most important areas to be covered by your domestic help insurance company. Since your domestic help is human too, they are equally prone to accident and health hazards as any of your family members. Thus to avoid the huge hospital bills that might come your way after the help falls sick or gets in an accident, it’s better to cater for all of it in advance

2) Personal Accident Coverage

This coverage is often confused with the medical insurance but PAC (personal accident coverage) covers most of the lump sum expense in more serious situations like death or permanent disabilities due to any mishaps. This coverage is usually of a high amount than the rest of the coverages

3) Repatriation Expenses

To cover a part of the repatriation expenses for the helper when she needs to return to her country due to illness or in the event of an unfortunate death.

4) Domestic Worker Liability

The Domestic Worker Liability should also be one of the important ones on your checklist. This is a protection from third-party liability caused by your helpers, whether it is accidental physical injury to others or accidental damage and loss to others' properties.

5) Cancellation Refund

Not many domestic helper insurance policies offer this. The ones that do always have an edge since they understand that helpers might not fit in and the contract can always be terminated between the employer and the employee. Thus, companies give a three-month time frame to their customers where they have the option of canceling the policy and claiming refund in the given time

How to Claim Procedures for Domestic Helper Insurance?

Navigating the claim procedures for domestic helper insurance is vital to ensuring you can effectively utilize your coverage when needed. Here's a step-by-step guide to help you understand the process:

Review Your Policy Terms and Coverage Details

Start by thoroughly reviewing your insurance policy. Understand what is covered, excluded, claim limits, and any specific conditions that need to be met to initiate a claim.

Contact Your Insurance Provider

In the event of an incident or need to make a claim, promptly contact your insurance provider. They will guide you through the necessary steps and documentation required for the claim process.

Document the Incident

Provide detailed documentation of the incident or situation for which you are making a claim. This could include photographs, medical reports, police reports, or any other relevant evidence supporting your claim.

Complete Claim Forms

Your insurance provider will typically require you to complete claim forms. Ensure you fill them out accurately, providing all necessary information. Incomplete or incorrect forms can delay the processing of your claim.

Submit Supporting Documents

Compile all required documents as outlined in the claim forms. This may include medical bills, receipts, accident reports, and any other documentation substantiating your claim.

Submit the Claim

Once you have completed the necessary forms and gathered all required documents, submit your claim to the insurance company through the specified channels—online portals, emails, or physical submission at their office.

Follow Up

Stay in touch with your insurance provider and inquire about the progress of your claim. Be prepared to provide additional information or documents if requested.

Await Claim Approval

The insurance company will assess your claim based on the provided documents and information. They will determine the eligibility and validity of the claim, after which they will approve or deny it.

Receive Claim Decision

Once the claim is processed, the insurance company will inform you of their decision. If approved, they will proceed with the disbursement of the claim amount as per the policy terms.

Claim Disbursement

If your claim is approved, you will receive the claim amount through the designated payment method or as stipulated in your policy.

Understanding and following these steps will help you navigate the claim procedures smoothly and ensure you receive the benefits of your domestic helper insurance coverage when needed.