How to choose the best maid agency in Singapore?

How to choose the best maid agency in Singapore?


16-08-2023 | 5 min read

Singapore is stuffed with maid employment agencies that it gets difficult as to whom to approach. Nonetheless, some are even shady and deceptive to both the helpers and the employers.

A great Maid Employment agency is an integral part of finding a suitable helper. They walk you through the choices available to you and also help you gain a better understanding of the guidelines as established by the Ministry of Manpower (M.O.M.).

What are the Best maid agencies in Singapore?

1. HelperPlace - Connect freely with the right helper

HelperPlace is the leading platform for employers and helpers. With more than 300,000 users, It is simply the best way to screen and directly hire a maid in Singapore. You are not only able to get any kind of help but each and every stage of the entire process becomes much more feasible. You are always updated with tips and news on contracts, rights, and the whole recruitment process.

HelperPlace is an inclusive platform that facilitates the matching and growth of employers and helpers, ensuring equal opportunities for all (no placement fees, no salary deduction). This integrated platform offers a wide selection of profiles, allowing employers to use search filters based on their preferences. Additionally, the platform provides a shortlist feature to streamline the matching process and an interview system to expedite hiring decisions.

Employers can efficiently navigate through numerous profiles, identify potential matches, and make informed decisions. The platform aims to simplify and accelerate the hiring process, saving time and effort for both employers and helpers.

HelperPlace services are becoming increasingly popular among the folks and they are amazed by the qualified helpers provided by the platform. Quick support and responsiveness are also a plus. Dedicated to helping families, HelperPlace in Singapore suits the best for expatriates and local families.

Maid working in Singapore

HelperPlace is an ethical platform, they never charge domestic helpers to use their services. Helpers can post their resumes on the website and employers will be able to get in contact with maids via the online platform or APP. HelperPlace provides the best service for helpers and potential employers to find each other. No expectations will ever be ruined.

Domestic help is usually considered as one of the five important people in the lives of the working mums. And so, HelperPlace, Singapore, makes it a point to satisfy their customers, no matter what. Check all the helpers looking for a new employer.

2. White Glove Agency

White Glove is a distinguished agency in Singapore committed to enhancing the lives of families and migrant domestic workers. The agency's mission is to provide a seamless and efficient process for connecting families with suitable candidates. Through an advanced screening process, White Glove ensures the perfect match for every household. This maid agency prioritizes not only the satisfaction of our clients but also the happiness and well-being of the helpers.

The team offers personalized contracts to accommodate unique benefits packages and provides counseling and mediation services when needed. Whether it's local transfers, overseas placements, or paperwork assistance, White Glove is here to make the process smooth and hassle-free. The agency takes pride in being fully accredited and capable of handling OEC processing for Filipino helpers. 

3. Imtidad

Imtidad is committed to finding employers with the very best help. The employment services in Singapore also usher the clients with full home service delivery. From selection to the signing of contracts and delivery of foreign domestic workers will all be carried out at the premises of the employer itself. The clients can even carry out live interviews via Skype prior to making their final decision at zero cost.

Imtidad has won laurels for their customer satisfaction. Imtidad, Singapore is even the receiver of ‘Best Domestic Helper Recruitment Agency’ from Parents World Singapore.

4. Universal employment agency

Universal employment agency has been serving people for the past 30 years. They are one of the best maid agencies in Singapore. Employers can search for the help in just a single go. This top rated agency by MOM is trusted by more than 10,000 customers since 1986, they sure believe in customer satisfaction as their utmost priority.

One of the reputed employment agencies definitely proves to be a huge and professional operation. They are specialized in experienced transfer helpers in addition to rendering help services whereby trained caregivers are employed for taking care of elderly.

5. We Are Caring

We Are Caring is highly regarded as one of Singapore's most ethical maid agencies, distinguished by its fair-hiring practices that exclude deductions from helper salaries and placement fees. As the exclusive maid agency accredited by the Ministry of Manpower to provide the Employer's Orientation Programme (EOP), they prioritize empowering new employers with the necessary knowledge. Helpers undergo rigorous screening, and their profiles, including references and videos, can be accessed to facilitate informed decision-making prior to interview arrangements.

We Are Caring facilitates direct connections between employers and helpers, offering the convenience of home meetings. The agency not only supports transfers of helpers within Singapore and from abroad but also ensures swift screening processes and streamlined digital paperwork, ensuring a hassle-free experience. With a customer care team available seven days a week, they provide on-the-ground assistance for any queries. Furthermore, We Are Caring is a socially conscious enterprise backed by the DBS Foundation and holds the esteemed certification of being a B Corporation.

6. JForce Employment Agency

JForce is a renowned maid agency in Singapore that specializes in connecting families with domestic helpers from Indonesia. They have received awards for their exceptional services. What sets JForce apart is their training center in Indonesia, where they provide customized training for helpers to meet the specific needs of each family. Their team of experienced and supportive sales consultants carefully screens applicants to ensure a suitable match for your family, ensuring your expectations are met. With three conveniently located outlets across the island, JForce is highly regarded for their reliable service and continues to be a preferred choice among families in Singapore.

7. First Maid Pte Ltd

First Maid Pte Ltd is an established employment agency in Singapore that specializes in providing domestic helpers and maids to households and families. They offer a range of services including the recruitment, screening, and placement of foreign domestic workers from countries such as Indonesia, Myanmar, and the Philippines.

As an agency, First Maid Pte Ltd focuses on ensuring the suitability and compatibility of domestic helpers with the needs and preferences of their clients. They have a team of experienced consultants who conduct thorough screening and interviews to match the right helper with each family's requirements.

First Maid Pte Ltd is licensed by the Ministry of Manpower (MOM) in Singapore, which is an important factor to consider when choosing an employment agency. They strive to provide reliable and trustworthy services, helping families find suitable domestic helpers to assist with household chores, childcare, and other relevant duties.

8. JPB Maid Agency

JBP Maid Agency, with over 15 years of experience in providing domestic helpers in Singapore, is recognized as one of the largest and most reputable agencies in the region. They have built a strong reputation for delivering excellent customer service, sourcing high-quality domestic helpers, and offering a range of value-added services at competitive prices.

With their extensive industry experience, JBP Maid Agency understands the needs and expectations of their clients. They prioritize customer satisfaction and strive to match families with suitable domestic helpers who meet their specific requirements. Clients often express positive feedback about the level of service they receive from the agency, citing professionalism, reliability, and responsiveness as key strengths.

9. Regent Maid Agency

Regent Maid Agency is a well-known employment agency in Singapore that specializes in the recruitment and placement of domestic helpers and maids. With their years of experience in the industry, Regent Maid Agency has established a reputation for providing reliable and trustworthy services to clients.

Regent Maid Agency offers a wide selection of domestic helpers from different countries, including Indonesia, Myanmar, and the Philippines. They provide assistance throughout the entire process, from selecting suitable candidates to handling all necessary paperwork and documentation.

10. EK Maid Agency

EK Maid Agency is an established employment agency in Singapore that specializes in the recruitment and placement of domestic helpers and maids. They offer a range of services to match households with suitable helpers, catering to the specific needs and preferences of their clients.

As an agency, EK Maid Agency understands the importance of finding the right fit between employers and domestic helpers. They conduct thorough screening and interviews to assess the skills, experience, and compatibility of the helpers. This ensures that employers can find a helper who meets their requirements and can effectively assist with household chores, childcare, and other relevant duties.

What are the Factors to consider when choosing the Best Maid Agency in Singapore?

1) Retention rate

This term denotes the percentage of foreign domestic workers (FDW) placed by an employment service who stay with the same employer for a minimum of one year. A standard contract, however, lasts for two years.

When help is employed steadily, the relationship proves to be beneficial for both parties. The average in the industry, although, is 48.18%, whereas the top agencies have retention rates as high as 70 or even 80! Employment agencies, no matter how big or small, which have higher volumes of placement naturally have higher averages.

2) Transfer rate

This term is used to refer to the percentage of foreign domestic workers who have been transferred to three or more employers within a single year. The industry average stands at 1.65%.

3) Placement volume

Placement volume is the number of work passes applied for by an employment agency. The average in the industry is 81.36%. A higher value means that the aforesaid employment services work in an extremely professional manner.

The agency with high value is considered to have better resources in terms of response to a particular problem as in cases whereby one needs a replacement helper and housing because helpers usually reside in dorms before they are employed and can also opt-out for the same when the employers are away.

A number of other factors also prove to be determining ones

These include fees charged to both employers (service fees) and helpers (placement fees). In Singapore, not only employers are paying the agency! Some employment agencies charge helpers a particular amount that can, sometimes, take up to eight months for helpers to pay back (salary deduction). It is undoubtedly surprising to work for straight eight months without any salary! Although employers do have the option of covering up the costs; nonetheless, it’s definitely a high up-front amount for each and everyone who’s involved.

However, some employment services do not charge any placement fees or salary deductions to the workers. Employment agencies who do not ask for any such fees prove to be more popular among the folks rather than the ones who charge finder’s fees.

Before hiring by employment services, employers usually describe their needs for the services. It is then that they start interviewing suitable candidates. Some agencies even walk you through issues like renewing contracts, the arrangement of home leave for the helper you hired, and finding a replacement helper in case the first hire didn’t work out.

The employment services are helpful with the repatriation process in situations where the helper lands into any kind of legal trouble. As of now, you don’t have to worry a bit. We have done our wee part in helping you out. If you are searching for a good starting point, this might prove to be of utter importance to you.

All the complex details right from arranging flights to preparing paperwork and monitoring medical checks will be taken care of by the agency itself. Their prompt and courteous response and their professionalism have always been hit among the folks.

Choosing the best maid agency is important to be sure to hire the right helper for your family. Do not hesitate to read our guide to hiring a maid in Singapore. Ready to start?